Our Return/Refund Policy is very simple. It last for 30 days. If you are not happy with you purchase for any reason simply contact us within 30 days of receiving products. Refunds will be granted for items that arrived to you damaged, defective or for any error on our part.
We must be contacted within 30 days of you receiving the item. Do not try and return item without first contacting us.
Items must be in unused condition, with original tags attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send back your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned back to us, simply email us to confirm the receipt of the item and your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your orders hasn't been shipped. If your order has been shipped then we will not able to change the order but we always welcome a return if you would like to.
**Note: please be mindful of our shipping times(above) before placing an order.